Shipping Policy

1. General

These terms and conditions of purchase and delivery apply when you, as a consumer, place an order on the website (hereinafter referred to as “the website” or “the online store”). Sales on the website are operated and owned by:

Aimee Investment AB

Corporate ID Number: 559578-9834

Email: hello@aimeesthlm.com

When you make a purchase on the website, you enter into a binding agreement with Aimee Investment AB and, at the same time, accept these terms and conditions. The terms and conditions may be updated, so we recommend that you review them before each new purchase.

2. Entering into an Agreement

A binding purchase agreement is not formed until you have received written confirmation from us that your order has been shipped. The initial automatic order confirmation merely confirms that we have received your order.

We reserve the right to make final sales, account for inventory discrepancies, correct technical errors, printing errors, and obvious pricing errors on the website. Aimee STHLM may, where permitted by law, correct such errors and refuse or cancel an order in cases such as suspected fraud, payment issues, delivery restrictions, or unusual purchasing behavior.

3. Prices and Payment

Prices

Prices are displayed in the currency applicable to the country or market you have selected. Prices include applicable taxes where required.

Shipping costs and any other fees are displayed at checkout before you complete your purchase. Depending on the destination, customs duties, import taxes, and handling fees may apply. Unless otherwise explicitly stated at checkout, these fees are paid by the customer. Please verify that the correct country or market is selected before completing your purchase.

Payment Methods

We offer secure payment options through our payment providers, including:

  • Credit cards: Visa, Mastercard, American Express, and Maestro.
  • Digital wallets: Apple Pay and Google Pay.
  • Local payment methods: Klarna and MobilePay, where available.

Available payment methods may vary depending on the country, currency, device, and order. All payment options available for your purchase will be displayed at checkout. The terms and conditions of the respective payment provider apply.

4. Delivery and Shipping

We ship within Sweden and to the international destinations listed at checkout. Orders are shipped via PostNord, DHL, or another available shipping partner. Available carriers, shipping options, shipping costs, and estimated delivery times depend on the destination, ZIP code, and order details.

Delivery Times

If you place your order before 2:00 p.m. on a weekday (excluding weekends), your order will be shipped the same day. Orders placed after 2:00 p.m. or on weekends will be processed and shipped the next business day.

Estimated delivery times:
• Sweden: 1–3 business days
• Nordic countries (Denmark, Finland, Norway): 2–4 business days
• Rest of Europe (EU): 2–6 business days

Tracking and Notifications:
Once your order has left our warehouse, you will receive a shipping confirmation email with a tracking number. You will be notified via text message or email when the package is ready for pickup at your designated pickup location or has been delivered to your mailbox or doorstep.

During periods of high volume, such as during sales campaigns or on holidays, processing and delivery may take longer. Delivery may also be affected by customs clearance, local holidays, carrier delays, severe weather conditions, or other circumstances beyond our control.

Customs duties, import taxes, and other fees

International orders may be subject to import duties, taxes, customs fees, or handling fees charged by the destination country. Unless otherwise explicitly stated at checkout, these fees are not included in the product price or shipping cost and are payable by the customer. Customs clearance may also affect the estimated delivery time.

Tracking & Notifications

Once your order has been packed and shipped, you will receive a shipping confirmation at the email address you provided, including tracking information, if available. Depending on the carrier and destination, shipping updates may also be sent via text message, email, or the carrier’s app.

Transfer of Liability upon Delivery

  • PostNord (Home Small (Parcel Letter) to Mailbox/Door): The package is delivered primarily to your mailbox. If it does not fit, it will be delivered to your door or hung on your mailbox or door. Responsibility for the shipment passes to you, the customer, as soon as the carrier has recorded the package as delivered.
  • DHL Service Point / Pickup Location: If you would like a more secure delivery with a receipt and ID verification, we recommend that you select delivery to a pickup location (DHL Service Point) at checkout. 

5. Unclaimed Packages

Your package is normally held at the postal agent, package store, or package locker for a limited time. The storage period varies depending on the carrier and destination.

If you do not pick up your package within the specified time, refuse to accept the delivery, refuse to pay the applicable import fees, or if the package cannot be delivered due to incorrect or incomplete customer information, the package may be returned to our warehouse.

For unclaimed or undeliverable packages, we may, where permitted by law, deduct the actual costs of return shipping, handling, and administration from the refund. The remaining amount will be refunded to the same payment method used for the purchase.

6. Right of Withdrawal and Hygiene Exceptions

14-day right of withdrawal

If you are located within the EU or the EEA, you generally have the right to cancel a valid purchase within 14 days from the date you or your representative received the product. Customers in other countries retain the mandatory consumer rights provided by the laws of their country of residence.

Important – Hygiene Exceptions:

Our products (including false eyelashes, press-on nails, and silk products) are subject to health and hygiene regulations. For this reason, does not honor the right of return if the seal, protective plastic, or packaging has been broken. We do not accept returns of opened, tested, or used products.

Exercising the Right of Withdrawal

  1. Please notify our customer service in writing via email at hello@aimeesthlm.com Before you return the item, please provide the order number and specify which products are involved.
  2. The product must be returned within 14 days of the date you notified us of your decision.
  3. The customer is responsible for the return shipping costs when exercising the right of withdrawal. We recommend using a trackable shipping method, as Aimee STHLM is not liable for lost packages during return shipping.
  4. Returns may not be sent cash on delivery or to a postal agent.

7. Exchanges and clearance/sale items

  • Exchanges: We do not process direct exchanges for online purchases. If you would like a different item, please return the unopened product according to the instructions above and place a new order.
  • Sales & Promotions: The right to return applies to sale items as well, provided that the packaging and seals are completely unbroken.
  • Gift Cards: Gift cards cannot be redeemed or exchanged for cash.

8. Complaints and Defective Goods

Customers in Sweden have the right to file a complaint regarding a defective product within three years, in accordance with the Consumer Sales Act. Customers in other countries retain the mandatory consumer rights provided by the laws of their country of residence.

  • Report a defect: If an item is defective, damaged, incorrectly delivered, or does not match the product description, you should contact customer service as soon as possible after discovering the defect. For customers covered by Swedish consumer protection laws, a complaint filed within two months of the defect being discovered is always considered to have been filed in a timely manner.
  • Process: Send an email to [hello@aimeesthlm.com] Please include your order number, a detailed description of the issue, and clear photo or video evidence.
  • Action & Shipping: If a claim is approved, Aimee STHLM will cover the return shipping costs by providing a prepaid shipping label. We will first replace the product with a new, defect-free item, or issue a full refund if the item is out of stock.
  • The right to file a complaint does not cover normal wear and tear, improper application or handling, neglect, accidents, or damage that occurred after delivery, unless otherwise provided by applicable law.

9. Product Information and Intellectual Property Rights

  • Product Images: We do our best to reproduce colors and appearance as accurately as possible. However, we cannot guarantee that colors will appear exactly the same on all computer screens or mobile devices due to individual screen settings.
  • Intellectual Property Rights: All content on this website (including logos, brand names, images, graphics, text, and design) is the property of Aimee Investment AB. Copying or using this material without written permission is strictly prohibited.

10. Governing Law and Dispute Resolution

These terms and conditions shall be interpreted and applied in accordance with Swedish law.

In the event of a dispute that we are unable to resolve together, we recommend that you contact the Swedish National Board for Consumer Complaints (ARN):

  • Website: www.arn.se
  • Address: ARN, P.O. Box 174, 101 23 Stockholm

We follow ARN's recommendations in the event of a dispute. Information about alternative dispute resolution bodies within the EU is available on the European Commission's website for consumer disputes.