Refund Policy

Please note that the information below regarding returns, the right of withdrawal, and claims constitutes a part of Aimee STHLM's general terms and conditions of purchase and delivery.

1. Right of Withdrawal (14 Days)

As a customer of Aimee STHLM, you always have a 14-day right of withdrawal in accordance with applicable consumer protection legislation (the Distance and Off-Premises Contracts Act).

The withdrawal period begins on the day you or an authorized representative takes physical possession of the product.

2. Hygiene and Condition of the Product

For a return to be approved, the item must be returned in its original packaging, in completely unused, unopened, and undamaged condition.

Important regarding hygiene exceptions: Our products (including false eyelashes, press-on nails, and silk products) are subject to health and hygiene regulations. For this reason, the right of withdrawal does not apply if the seal, protective plastic, or packaging has been broken. We do not accept returns on opened or tested products.

3. How to Make a Return

If you wish to exercise your right of withdrawal, please follow these steps:

  1. Contact Customer Service: Send us an email at hello@aimeesthlm.com before sending the package back. Please include your order number and the products you wish to return.
  2. Pack the Products: Pack the items carefully, preferably in the original box the order was delivered in. Include a note with your name, order number, and email address.
  3. Sending your return: You as a customer are responsible for the return shipping cost. We strongly recommend that you send the package with a trackable shipment, as Aimee STHLM is not responsible for the package during transport back to us.

Please note that we are unable to pick up returns sent to postal service points. Returns must be sent with direct delivery to our specified return address:

Return address:

Aimee Investment AB

Luravägen 1, 194 92 Upplands Väsby, Sweden

4. Product exchanges

We do not handle direct exchanges in our online store. If you wish to exchange a product for a different color or model, please return the unused and unopened item according to the instructions above and then place a new order on our website.

5. Refunds

Once we have received, inspected, and approved your return, the refund will be processed no later than 14 days from the date we received your notice of cancellation (we reserve the right to withhold the refund until we have received the item).

  • Payment method: Refunds are always made to the same payment card or payment method used for the original purchase.
  • Campaigns & Discounts: If you used a discount code or participated in a campaign during your purchase, the code will not be reactivated if you make a return.
  • Gifts & Bundle offers: If your purchase included a free gift or a bundle offer based on a specific purchase amount, the gift must also be returned if the total value of the kept items falls below the campaign requirement after the return. If the gift is not returned, its regular price will be deducted from your refund.

6. Claims and defective items

As a consumer, you are covered by consumer protection laws and have a 3-year right to make a claim if an item has an original manufacturing defect or is damaged upon delivery.

  • Reporting a defect: If you receive a defective or incorrect item, please contact our customer service as soon as the defect is discovered. 
  • File a claim: Send an email to hello@aimeesthlm.com with your order number, a description of the issue, and clear photo or video evidence showing the defect.
  • Resolution: For an approved claim, we will primarily replace the item with a new, flawless product. If the product is sold out, a full refund will be issued.
  • Return shipping for claims: For an approved claim, Aimee STHLM covers the return shipping costs and provides you with a prepaid shipping label.

Please note that the right to make a claim only applies to original manufacturing defects and does not cover normal wear and tear, improper application/handling, or damage that occurs after you receive the product.

7. Gift cards

Gift cards cannot be refunded, exchanged for cash, or returned.