Shipping Policy

1. General

These terms and conditions apply when you as a consumer place an order on the website (hereinafter referred to as the "website" or "e-store"). Sales on the website are operated and owned by:

Aimee Investment AB

Corporate registration number: 559578-9834

Email: hello@aimeesthlm.com

By making a purchase on the website, you enter into a binding agreement with Aimee Investment AB and accept these terms and conditions. The terms may be updated from time to time, so we recommend reviewing them before each new purchase.

2. Formation of Agreement

A binding purchase agreement is only formed once you have received written confirmation from us that your order has been shipped. The initial automatic order confirmation only confirms that we have received your order.

We reserve the right against sold-out items, inventory discrepancies, technical errors, typographical errors, and obvious pricing errors on the website. Aimee STHLM may, where permitted by law, correct such errors and refuse or cancel an order in cases of suspected fraud, payment issues, delivery restrictions, or abnormal purchasing behavior.

3. Prices and Payment

Prices

Prices are displayed in the currency applicable to your selected country or market. Prices include applicable taxes where required.

Shipping costs and any other fees are displayed at checkout before you complete your purchase. Depending on the destination, customs duties, import taxes, and handling fees may apply. Unless explicitly stated otherwise at checkout, these fees are paid by the customer. Please ensure that the correct country or region is selected before completing your purchase.

Payment Methods

We offer secure payment options through our payment providers, including:

  • Credit/Debit Cards: Visa, Mastercard, American Express, and Maestro.
  • Digital Wallets: Apple Pay and Google Pay.
  • Local Payment Methods: Klarna and MobilePay, where available.

Available payment methods may vary depending on your country, currency, device, and order. All payment options available for your purchase will be shown at checkout. The respective payment provider's terms and conditions apply.

4. Delivery and Shipping

We deliver within Sweden and to the international destinations available at checkout. Orders are shipped with PostNord, DHL, or another available delivery partner. Available carriers, shipping options, shipping costs, and estimated delivery times depend on the destination, postal code, and order.

Delivery Times

Orders placed before 2:00 p.m. on a weekday will be shipped the same day. Orders placed after 2:00 p.m. or during weekends will be processed and shipped the next business day.

Estimated delivery times:
• Sweden: 1–3 business days
• Nordic countries (Denmark, Finland, Norway): 2–4 business days
• Rest of Europe (EU): 2–6 business days

Tracking and notifications:
Once your order has left our warehouse, you will receive a delivery confirmation email with a tracking number. You will be notified via SMS or email when your package is ready for pickup at your local service point or delivered to your mailbox/door.

During peak periods, such as campaigns or holidays, processing and delivery may take longer. Delivery may also be affected by customs clearance, local holidays, carrier delays, severe weather conditions, or other circumstances beyond our control.

Customs duties, import taxes, and other fees

International orders may be subject to import duties, taxes, customs fees, or handling charges levied by the destination country. Unless explicitly stated otherwise at checkout, these fees are not included in the product price or shipping cost and are paid by the customer. Customs processing may also affect the estimated delivery time.

Tracking & Notifications

Once your order has been packed and shipped, you will receive a shipping confirmation via email with tracking information, where available. Depending on the carrier and destination, delivery updates may also be sent via SMS, email, or the carrier's app.

Transfer of Risk upon Delivery

  • PostNord (Home Small (Varubrev) to mailbox/door): The package is primarily delivered to your mailbox. If it does not fit, it will be delivered at your door or hung on the mailbox/door. Responsibility for the shipment transfers to you as the customer as soon as the carrier registers the package as delivered.
  • DHL Service Point / Pickup Location: If you prefer a safer delivery requiring a signature and ID verification, we recommend choosing delivery to a pickup location (DHL Service Point) at checkout. 

5. Unclaimed packages

Your package is normally held at your local postal agent, pickup point, or parcel locker for a limited time. Storage times vary depending on the carrier and destination.

If you do not pick up your package within the specified time, refuse to accept delivery, refuse to pay applicable import fees, or if the package cannot be delivered due to incorrect or incomplete customer information, the package may be returned to our warehouse.

For uncollected or undeliverable packages, we reserve the right, where permitted by law, to deduct the actual costs for return shipping, handling, and administration from your refund. The remaining amount will be refunded using the same payment method used for the purchase.

6. Right of withdrawal and hygiene exceptions

14-day right of withdrawal

If you are located within the EU or EEA, you generally have the right to withdraw from a valid purchase within 14 days from the day you or your representative received the product. Customers in other countries retain the mandatory consumer rights applicable under the laws of their country of residence.

Important – Hygiene exception:

Our products (including false eyelashes, press-on nails, and silk products) are subject to health and hygiene regulations. For this reason, the right of withdrawal does not apply if the seal, protective plastic, or packaging has been broken. We do not accept returns on opened, tested, or used products.

Exercising your right of withdrawal

  1. Notify our customer service in writing by email at hello@aimeesthlm.com before sending the item back. Please provide your order number and the products involved.
  2. The product must be sent back within 14 days from the date you notified us of your decision.
  3. The customer is responsible for return shipping costs when exercising the right of withdrawal. We recommend sending the package with tracking, as Aimee STHLM is not responsible for lost shipments during return transport.
  4. Returns must not be sent against cash on delivery or to a pickup location.

7. Exchanges and sale / clearance items

  • Exchanges: We do not handle direct exchanges in our online store. If you would like a different item, please return the unopened product according to the instructions above and place a new order.
  • Sales & Promotions: The right of withdrawal also applies to sale items, provided that the packaging and seal are completely unbroken.
  • Gift cards: Gift cards cannot be refunded or exchanged for cash.

8. Complaints and defective goods

Customers in Sweden have the right to file a claim for a defective product within three years under the Swedish Consumer Sales Act. Customers in other countries retain the mandatory consumer rights applicable under the laws of their country of residence.

  • Reporting a defect: If an item is defective, damaged, incorrectly delivered, or does not match the product description, you must contact customer service as soon as possible after discovering the issue. For customers covered by Swedish consumer legislation, a complaint made within two months of discovering the defect is always considered to have been submitted on time.
  • Process: Send an email to [hello@aimeesthlm.com] with your order number, a detailed description of the defect, and clear photo or video evidence.
  • Action & Shipping: For an approved claim, Aimee STHLM covers the return shipping costs by providing a prepaid shipping label. We will primarily replace the product with a new, flawless item, or issue a full refund if the item is sold out.
  • The right to file a claim does not cover normal wear and tear, incorrect application or handling, neglect, accidents, or damage that occurred after delivery, unless otherwise provided by applicable law.

9. Product Information and Intellectual Property

  • Product Images: We do our best to display colors and appearances as accurately as possible. However, we cannot guarantee that colors will be rendered identically on all computer screens or mobile devices due to individual screen settings.
  • Intellectual Property: All content on this website (including logos, brand names, images, graphics, text, and design) is owned by Aimee Investment AB. Copying or using the material without written permission is strictly prohibited.

10. Applicable Law and Dispute Resolution

These terms shall be interpreted and applied in accordance with Swedish law.

In the event of a dispute that we cannot resolve together, we recommend that you contact the National Board for Consumer Disputes (ARN):

  • Website: www.arn.se
  • Address: ARN, Box 174, 101 23 Stockholm, Sweden

We follow the recommendations of the National Board for Consumer Disputes (ARN) in the event of a dispute. Information on alternative dispute resolution bodies within the EU can be found on the European Commission's online dispute resolution website.