Refund Policy

Please note that the information below regarding returns, the right of withdrawal, and complaints is part of our general terms and conditions of purchase and delivery for Aimee STHLM.

1. Right of Withdrawal (14 days)

As a customer of Aimee STHLM, you always have a 14-day right of withdrawal in accordance with applicable consumer protection laws (the Act on Distance Contracts and Contracts Concluded Off Premises).

The cancellation period begins on the day you or an authorized representative takes physical possession of the product.

2. Hygiene and Product Condition

For a return to be approved, the item must be returned in its original packaging, in completely unused, unopened, and undamaged condition.

Important Information Regarding Hygiene Exceptions: Ourproducts (including false eyelashes, press-on nails, and silk products) are subject to health and hygiene regulations. For this reason, the right of withdrawal does not apply if the seal, protective plastic, or packaging has been broken. We do not accept returns of opened or tested products.

3. How to Return an Item

If you wish to exercise your right of withdrawal, please follow these steps:

  1. Contact Customer Service: Send us an email at hello@aimeesthlm.com Before you return the package, please provide your order number and list the products you wish to return.
  2. Pack the products: Pack the items carefully, preferably in the original box in which the order was delivered. Include a note with your name, order number, and email address.
  3. Sending the Return: As a customer, you are responsible for the return shipping cost. We strongly recommend that you send the package via a trackable shipping method, as Aimee STHLM is not responsible for the package during its return shipment to us.

Please note that we are unable to pick up returns sent to a postal agent. Returns must be sent via direct delivery to our specified return address:

Return Address:

Aimee Investment AB

Luravägen 1, 194 92 Upplands Väsby, Sweden

4. Product Exchanges

We do not process direct exchanges through our online store. If you wish to exchange a product for a different color or model, please return the unused and unopened item according to the instructions above and then place a new order on our website.

5. Refund

Once we have received, reviewed, and approved your return, we will process the refund no later than 14 days from the date we received your notice of withdrawal (we reserve the right to delay the refund until we have received the item).

  • Payment Method: Refunds are always issued to the same credit card or payment method used for the original purchase.
  • Promotions & Discounts: If you used a discount code or a promotion during your purchase, the code will not be reactivated in the event of a return.
  • Gifts & Bundle Offers: If your purchase included a free gift or a bundle offer based on a specific purchase amount, the gift must also be returned if the total value of the merchandise after the return falls below the promotion’s requirement. If the gift is not returned, its regular value will be deducted from the refund.

6. Complaints and Defective Goods

As a consumer, you are protected under the Consumer Sales Act and have a 3-year right to file a complaint if a product has an original manufacturing defect or is damaged upon delivery.

  • Report a defect: If you have received a defective or incorrect item, please contact our customer service as soon as you discover the problem. 
  • File a complaint: Send an email to hello@aimeesthlm.com with your order number, a description of the problem, and clear photos or videos showing the defect.
  • Action: If a claim is approved, we will first replace the item with a new, defect-free product. If the product is out of stock, we will issue a full refund.
  • Return Shipping for Complaints: If your complaint is approved, Aimee STHLM will cover the return shipping costs and provide you with a prepaid shipping label.

Please note that the right to file a complaint applies only to original manufacturing defects and does not cover normal wear and tear, improper application or handling, or damage that occurred after you received the product.

7. Gift Cards

Gift cards cannot be redeemed, exchanged for cash, or returned.